Effective Date: April 16, 2022
Last Updated: August 16, 2026

At Qloudify, we want our customers to feel confident when purchasing our hosting, domain, business email, VPS, reseller hosting, and related services. This Refund Policy explains when refunds may be available and how refund requests are handled.

By purchasing or using a Qloudify service, you agree to this Refund Policy together with our Terms & Conditions.

1. General Refund Policy

Refund eligibility depends on the type of service purchased, the reason for cancellation, the billing period, and whether the service has already been provisioned, used, transferred, registered, or otherwise processed.

Refunds are not automatic. Customers must submit a refund request through Qloudify’s support channels.

2. Hosting Services

Eligible Shared Hosting and WordPress Hosting services may qualify for a refund if the customer submits a valid refund request within the applicable refund period stated for the service at the time of purchase.

The refund period begins from the date the service is activated unless otherwise stated.

Refunds may be denied where the service or account has been used in violation of Qloudify’s Terms & Conditions or Acceptable Use Policy.

3. VPS Hosting

VPS services may have different refund conditions because server resources are provisioned specifically for the customer.

Once a VPS has been provisioned and resources have been allocated, refunds may not be available except where required by applicable law or expressly stated in the applicable service offer.

Customers should review the applicable VPS plan and refund conditions before completing an order.

4. Business Email Services

Business Email services may qualify for a refund where the applicable service offer provides a refund period and the request is submitted within that period.

Refunds may not be available for email services that have already been substantially used, configured, migrated, or otherwise consumed, except where required by applicable law.

5. Reseller Hosting

Reseller Hosting refunds are subject to the terms of the specific reseller plan purchased.

Where reseller resources have been provisioned and substantially used, Qloudify may determine that the service is no longer eligible for a refund.

6. Domain Registration

Domain registrations are generally non-refundable once a domain has been successfully registered.

Domain registration involves processing through domain registries and registrar infrastructure and may not be reversible after successful registration.

Customers should carefully review the domain name and extension before completing registration.

7. Domain Transfers

Domain transfer fees may be non-refundable once a transfer has been successfully initiated or completed, depending on the applicable domain extension and registrar or registry rules.

Where a transfer fails before the service has been consumed and a refund is permitted by the applicable registrar or registry, Qloudify may review the request on a case-by-case basis.

8. Domain Renewals

Domain renewal payments are generally non-refundable once a domain renewal has been successfully processed.

Customers are responsible for reviewing their renewal settings and ensuring that automatic renewal is enabled or disabled according to their preference.

9. Premium Domains

Premium domain registrations, renewals, and related transactions may be subject to special pricing and additional registry or registrar conditions.

Premium domain transactions are generally non-refundable once successfully processed unless otherwise stated at the time of purchase or required by applicable law.

10. Add-On Services

Add-on services, including additional resources, licenses, setup services, migration services, security services, and other supplementary products, may be non-refundable once they have been provisioned or delivered.

Refund eligibility depends on whether the service has already been consumed or delivered.

11. Setup and Migration Services

Where Qloudify provides website migration, setup, configuration, or other professional services, refunds may not be available once work has commenced or has been substantially completed.

If a service has not yet started, Qloudify may review a cancellation and refund request on a case-by-case basis.

12. Promotional and Discounted Services

Promotional offers and discounted services may have specific refund conditions.

Promotional pricing does not automatically create a separate refund entitlement. Customers should review the promotional terms presented during checkout before completing a purchase.

13. Renewal Payments

Renewal payments are generally non-refundable once the applicable service has been renewed, except where a refund is expressly permitted by the applicable service terms or required by applicable law.

Customers are responsible for cancelling recurring services before the next billing date if they no longer wish to continue using a service.

14. Failed or Duplicate Payments

If a customer is charged more than once for the same transaction due to a payment processing error, Qloudify will review the transaction and, where appropriate, refund the confirmed duplicate payment.

Customers may be required to provide transaction information to help verify the duplicate payment.

15. Service Cancellation

Cancelling a service does not automatically result in a refund.

Customers should submit a separate refund request where they believe they qualify under this Refund Policy.

Cancelling one service also does not automatically cancel other services associated with the customer’s account, including domains, email accounts, hosting packages, VPS services, or add-ons.

16. Refund Request Requirements

Refund requests should contain sufficient information for Qloudify to identify the customer, account, service, and transaction.

A refund request should generally include:

• Customer name
• Account email address
• Service name
• Invoice or transaction number
• Reason for the refund request
• Any relevant supporting information

17. Refund Review

Qloudify will review refund requests based on the applicable service terms, payment records, service status, usage, and circumstances surrounding the request.

Additional information may be requested where necessary to verify the request.

18. Approved Refunds

When a refund is approved, Qloudify will generally return the eligible amount through the original payment method where reasonably possible.

Processing times may depend on the payment provider, banking institution, card network, or other payment service used for the original transaction.

19. Taxes and Third-Party Fees

Where applicable, taxes, transaction charges, payment processing fees, registry fees, registrar fees, or other third-party charges may affect the refundable amount.

Any amount that cannot legally or technically be recovered from a third-party provider may be excluded from a refund where permitted by applicable law.

20. Chargebacks

Customers are encouraged to contact Qloudify before initiating a payment dispute or chargeback so that we can attempt to resolve the issue directly.

Unauthorized or fraudulent chargebacks may result in the suspension or termination of affected services while the payment dispute is investigated.

21. Abuse and Policy Violations

Customers whose services are suspended or terminated because of spam, phishing, malware, fraud, unauthorized access, illegal activity, abuse, or other violations of Qloudify policies may not be eligible for a refund.

This does not limit any rights that cannot legally be excluded under applicable law.

22. No Refund for Unused Time

Unless otherwise stated in the applicable service offer or required by applicable law, cancelling a service does not automatically entitle the customer to a refund for unused time remaining in the billing period.

23. Exceptions Required by Law

Nothing in this Refund Policy is intended to remove, restrict, or exclude any consumer right or other legal protection that cannot lawfully be excluded or limited.

24. Changes to This Refund Policy

Qloudify may update this Refund Policy from time to time to reflect changes in our services, payment providers, business practices, or applicable laws.

The latest version will be published on this page with the applicable effective and last updated dates.

25. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

Qloudify
Email: contact@qloudify.com
Address: Greenway Plaza, Houston, TX 77046, USA