Effective Date: April 16, 2022

Last Updated: August 16, 2026

At Qloudify, we respect your privacy and are committed to protecting the personal information you provide when you use our website, create an account, purchase our services, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and the choices and rights available to you.

By using qloudify.com or purchasing or using Qloudify services, you acknowledge the practices described in this Privacy Policy.

1. About Qloudify

Qloudify provides digital infrastructure and online services, including domain registration and transfer services, web hosting, WordPress hosting, VPS hosting, reseller hosting, business email services, and related support services.

For questions about this Privacy Policy or your personal information, contact us:

Email: contact@qloudify.com
Address: Greenway Plaza, Houston, TX 77046, USA

2. Information We Collect

We collect information that is necessary to operate our website, provide our services, process orders, communicate with customers, maintain security, and comply with applicable legal obligations.

2.1 Information You Provide

Depending on how you interact with Qloudify, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Business or company name
  • Account login information
  • Domain registration information
  • Domain names associated with your account
  • Payment and transaction information
  • Customer support communications
  • Information submitted through contact and quotation forms
  • Information you provide when requesting technical assistance
  • Information necessary to verify your account or transactions

We only request information that is reasonably necessary for the relevant service or purpose.

2.2 Domain Registration Information

When you register or transfer a domain through Qloudify, additional information may be required by the relevant domain registry, registrar, registry operator, or applicable rules.

Depending on the domain extension, this may include registrant contact information and other information required to establish or maintain domain registration.

Certain domain registration information may need to be transmitted to third-party registrars, registries, registry operators, or other authorized service providers.

Domain registration requirements can vary depending on the extension and applicable rules.

3. Information Collected Automatically

When you visit Qloudify, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of visits
  • General usage information
  • Diagnostic and security information
  • Cookies and similar technologies

We may use this information to operate, secure, maintain, troubleshoot, and improve our website and services.

4. Cookies and Similar Technologies

Qloudify may use cookies and similar technologies to:

  • Keep our website functioning properly
  • Maintain sessions and account functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Detect security issues
  • Measure the effectiveness of website features

Some cookies may be placed by third-party services that provide functionality, analytics, payment processing, security, or other services on our behalf.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

5. How We Use Your Information

Qloudify may use personal information for the following purposes:

Providing Services

We may use your information to:

  • Create and manage customer accounts
  • Process domain registrations and transfers
  • Provision hosting services
  • Provision VPS services
  • Provide business email services
  • Manage subscriptions and renewals
  • Provide customer support
  • Process service requests
  • Maintain and administer your account

Payments and Billing

We may use relevant information to:

  • Process payments
  • Generate invoices
  • Manage subscriptions
  • Process refunds where applicable
  • Detect and prevent fraudulent transactions
  • Maintain financial and transaction records

Qloudify may use third-party payment processors. Payment information may therefore be processed directly by the applicable payment provider according to its own privacy policy and terms.

Security

We may process information to:

  • Protect customer accounts
  • Detect suspicious activity
  • Prevent fraud and abuse
  • Investigate security incidents
  • Protect our systems and infrastructure
  • Enforce our policies and agreements

Communications

We may use your contact information to send:

  • Order confirmations
  • Account notifications
  • Billing reminders
  • Service renewal notices
  • Domain-related notices
  • Security notifications
  • Service announcements
  • Support responses
  • Important changes to our services or policies

Where required, promotional communications will be subject to applicable consent and opt-out requirements.

6. Legal Bases for Processing

Where applicable data-protection laws require a legal basis for processing personal information, Qloudify may rely on one or more of the following:

  • Performance of a contract — where processing is necessary to provide a service you have requested.
  • Legal obligations — where processing is necessary to comply with applicable laws, regulations, domain-registration requirements, or legal processes.
  • Legitimate interests — where processing is reasonably necessary to operate, secure, improve, and protect our services, provided those interests are not overridden by your rights.
  • Consent — where we ask for your consent for a specific processing activity.
  • Protection of rights and safety — where processing is necessary to prevent fraud, abuse, security threats, or other harmful activity.

Where processing is based on consent, you may withdraw that consent where applicable.

7. Hosting Customer Data

When you purchase hosting, VPS, WordPress hosting, reseller hosting, or business email services, you may store information or content belonging to you or third parties on Qloudify infrastructure.

This may include:

  • Website files
  • Databases
  • Email content
  • DNS information
  • Account configuration
  • Backups
  • Logs
  • Applications
  • Other information you choose to store through our services

Qloudify generally processes this information to provide, maintain, secure, troubleshoot, and support the services you have purchased.

If you use Qloudify services to collect personal information from your own customers, website visitors, employees, or other individuals, you may have your own legal responsibilities as the controller or business responsible for that information.

You are responsible for ensuring that your use of our services and the information you collect through them complies with applicable privacy and data-protection laws.

8. Information Sharing

Qloudify does not sell your personal information for money.

We may disclose information to third parties when reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our customers and systems.

These third parties may include:

  • Domain registrars and registry operators
  • Hosting and infrastructure providers
  • Payment processors
  • Email service providers
  • Security and fraud-prevention providers
  • Customer support providers
  • Analytics and website technology providers
  • Backup and infrastructure providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

We seek to limit information shared with service providers to information reasonably necessary for them to perform their services.

9. Domain Registration Providers

When you register or transfer a domain through Qloudify, we may need to provide relevant information to the registrar, registry, registry operator, or other domain-service provider responsible for processing the registration.

Domain providers may have their own privacy policies and data-processing practices.

Some domain extensions have specific registration requirements, including requirements concerning the collection, retention, verification, or disclosure of registrant information.

10. International Data Transfers

Qloudify serves customers internationally. Depending on where you are located and where our service providers operate, your information may be processed or stored in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate safeguards or another legally recognized transfer mechanism.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include access controls, authentication, encrypted communications where appropriate, monitoring, system protections, and other security practices appropriate to the nature of the information and services.

However, no internet transmission, computer system, or storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials, passwords, API credentials, and other authentication information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The type of information
  • The purpose for which it was collected
  • Whether you maintain an active account
  • Our contractual obligations
  • Legal and regulatory requirements
  • Accounting and financial requirements
  • Security and fraud-prevention needs
  • The resolution of disputes
  • The enforcement of agreements

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about how your personal information is used or disclosed

These rights are not absolute and may be subject to legal exceptions.

14. How to Exercise Your Rights

To submit a privacy request, contact us at contact@qloudify.com.

Please include enough information for us to understand your request and, where necessary, verify your identity.

We may request additional information to verify that the person making a request is authorized to do so. This is intended to protect customer accounts and personal information from unauthorized requests.

We will handle valid requests within the time required by applicable law.

15. California Privacy Rights

If you are a California resident and applicable California privacy law applies to Qloudify's processing of your information, you may have additional rights.

These may include rights to:

  • Know what categories of personal information are collected
  • Request access to personal information
  • Request deletion of personal information, subject to exceptions
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information where applicable
  • Limit certain uses or disclosures of sensitive personal information where applicable
  • Receive equal treatment for exercising applicable privacy rights

Qloudify does not sell personal information for monetary consideration.

16. Children's Privacy

Qloudify's services are intended for businesses, organizations, developers, professionals, and other users who are legally capable of entering into agreements for the services they purchase.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us at contact@qloudify.com.

17. Marketing Communications

We may send transactional and service-related communications that are necessary to operate your account.

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may unsubscribe from promotional emails by using the unsubscribe mechanism provided in the message or by contacting us.

Unsubscribing from marketing communications does not necessarily stop important transactional, security, billing, account, domain, or service communications.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment providers, registrars, or other services.

Qloudify is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

19. Payment Information

Payments may be processed by third-party payment providers.

Qloudify may receive information necessary to confirm and manage a transaction, such as:

  • Payment status
  • Transaction reference
  • Amount paid
  • Currency
  • Customer information associated with the transaction

Where payment information is processed directly by a third-party payment provider, that provider's privacy policy and terms may also apply.

20. Account and Password Security

You are responsible for maintaining the confidentiality of your Qloudify account credentials.

You should:

  • Use a strong and unique password
  • Avoid sharing account credentials
  • Keep authentication information confidential
  • Notify us promptly if you suspect unauthorized account access

21. Data Breaches and Security Incidents

If Qloudify becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where notification is required by applicable law, we will provide notifications to affected individuals, regulators, or other appropriate parties within the legally required timeframe.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology, legal requirements, privacy practices, or security practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

If a change is material and applicable law requires additional notice, we will provide appropriate notice.

23. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or Qloudify's privacy practices, contact us:

Qloudify
Email: contact@qloudify.com
Address: Greenway Plaza, Houston, TX 77046, USA

For privacy-related requests, please use the subject line: Privacy Request

We will review and respond to privacy inquiries in accordance with applicable law.

We provide reliable, secure, and high-performance hosting solutions tailored to your needs, ensuring fast, scalable, and hassle-free online experiences.

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